Lee wanted an Ab Lounger Ultra from Sears.  He suggested I order it online at sears.com for in-store pickup, so I could just go right down to Cherry Creek and pick it up with no hassles.  WRONG!  I placed the order online for in-store pickup.  After waiting a couple of hours for the missing confirmation email to arrive, I became impatient and drove to the store to pick up the item.  When I arrived at the store, they couldn’t find the order in their system.  So, I drove back home and called sears.com customer service to ask them why my order didn’t process.  The woman I spoke with informed me the order could take up to 24 hours to process.  I explained that I don’t want to wait 24 hours and I want to just go down to the store and buy the item.  I asked if she could simply cancel the order.  She said she would cancel the order.

I go to the store and buy the Ab Lounger.  It was a big hassle to get it to the car since I had to wait on someone to take it to their merchandise pickup area.

Then, when I returned home to check my email, guess what was there?  The missing confirmation email had arrived informing me my order was ready for pick up.  And guess what else?  Of course, Sears had charged my credit card for the online order.

I call customer service again and explain how the order was not cancelled and how I wanted them to refund my money immediately.  No deal.  The woman told me it was going to take at least three days to refund my money.  She also wouldn’t let me speak to a supervisor when I asked for one.  So, I hung up on her and contacted my bank for a quick charge-back.

Needless to say, I won’t be doing business with Sears anymore.  No big loss there, anyway.

Why, oh why didn’t I just buy it from Target or Amazon.com???

Please Subscribe

Join our mailing list to receive the latest blog posts from Paul. We won't give your information to anyone else and there's no spam ever -- and that's a promise.

You have Successfully Subscribed!